Website Terms and Conditions

Last Updated: 14th November 2024

Welcome to our website, operated by Jet Age Museum (“we,” “our,” or “us”), a company registered in the United Kingdom. By accessing or using our Website, you agree to be bound by these terms and conditions (the “Terms”). Please read these Terms carefully before using our Website.

The Gloucestershire Aviation Collection (working name Jet Age Museum) is a Registered Charity No: 297818 and a Company Limited by Guarantee No: 2141333.

1. Acceptance of Terms

By accessing or using our Website, you accept and agree to be bound by these Terms, which comply with relevant UK laws, including the Consumer Rights Act 2015 and the General Data Protection Regulation (GDPR) as retained in UK law. If you do not agree with any part of these Terms, you should not use our Website.

2. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the new Terms.

3. Membership and Payment Terms

a. Membership Subscription

By becoming a member, you agree to provide accurate, current, and complete information outlined on our Membership page, which includes our Membership Terms of Reference / Terms and Conditions.

b. Payment Processing

Payments are processed securely via third-party payment providers. We do not store your payment information. By using our services, you consent to us charging your chosen payment method.

c. Cancellations and Refunds

If you have made a purchase in error and wish to cancel or request a refund, please contact us. We are a donation based company and refunds are issued at the sole discretion of our staff. Each request will be assessed on a case-by-case basis, considering all relevant circumstances

d. Automatic Renewal

Your membership will automatically renew unless cancelled.

For more T&Cs about our Memberships please visit the Terms of Reference section our membership page.

4. User Responsibilities

a. Account Security

You are responsible for maintaining the confidentiality of your login details and are fully responsible for all activities that occur under your account. Notify us immediately of any unauthorised use of your account.

b. Prohibited Conduct

You agree not to:

Use the Website for any unlawful purposes or in breach of any applicable UK laws.
Misuse the contact forms for unsolicited marketing.
Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity.

5. Intellectual Property Rights

All content on the Website, including text, graphics, logos, and images, is the property of Jet Age Museum or its content suppliers and is protected by UK copyright, trade mark, and other intellectual property laws. You may not copy, distribute, or modify any part of the Website without prior written permission.

6. Privacy Policy

Our Privacy Policy,outlines how we collect, use, and protect your personal data in compliance with the Data Protection Act 2018 and the UK GDPR. Read our full Privacy Policy here.

7. Limitations of Liability

To the maximum extent permitted by UK law, Jet Age Museum shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

Use of or inability to use the Website.
Any errors, omissions, interruptions, deletion of files, or performance delays.
Any unauthorised access to or alteration of your transmissions or data.

8. Indemnification

You agree to indemnify and hold Jet Age Museum harmless from any claims, damages, liabilities, losses, or expenses arising out of your use of the Website or breach of these Terms.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these Terms, please contact us at:

Address:
Jet Age Museum
Meteor Business Park
Cheltenham Road East
Gloucester, GL2 9QL

Email:
contact@jetagemuseum.org

Telephone:
01452 260078 (Sat – Sun 10am – 4pm)

Group Terms and Conditions

Last Updated: 14th November 2024

Private Group Visits:

Private Group visits can only be arranged for Tuesday or Thursday
A minimum of 6 weeks’ notice is compulsory for any requested visit
The Museum is only open for private visits between 10:00 and 21:00 hours
The visit is a maximum of 2 hours and must be completed within the opening times
The maximum number of people for a visit is ideally 20, with an absolute maximum of 25. (number excludes
adults escorting group under aged 18)

Booking a Group Visit:

No bookings will be taken over the telephone
The Group Booking Request Form must be completed for every visit
The Request Form should be completed and submitted directly from the website
Within 7 days of submitting your request, you will receive an acknowledgement by email, confirming whether your requested date is provisionally
available.
The date will remain a provisional booking until availability of the volunteer team can be confirmed. The booking will then be confirmed by email.

Cancellation:

While we will make every effort to accommodate group visits, the Museum reserves the right to withdraw the booking in the event that sufficient volunteers are not available for the chosen date.
In all cases a final booking confirmation will be communicated to you no later than 14 days before the requested booking date

Catering:

Any catering requests must be booked in advance and paid to the Museum Host before the end of the visit.
All normal forms of payment are accepted by the Museum
Donations: Please be aware that the Museum will be opened specially for your group visit. We rely on donations to cover our running costs and to help fund our expansion plans. The typical donation is £5 per head for adult groups and £3 per head for
school/youth groups

Shop Purchases and Donations:

All purchases made from the Museum Shop and all donations must be handed to the Museum Host before the
end of the visit

Special Requests:

The Museum will strive to honour any special requests; however, this may not be possible in all cases.